Building a participant-centered and financially sustainable NDIS sector through strengthened workforce, innovation and quality governance
Eora/Sydney
14-15 October 2025
The 2025 NDIS Providers Summit is now CPD Accredited. Attendees will receive 7 points per day, with a certificate immediately following the event.
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As the NDIS landscape continues to evolve following the NDIS Amendment Bill 2024, the focus for 2025 shifts toward the organisational impact of reform. This year's NDIS Providers Summit will explore the challenges and opportunities presented by the new compliance landscape, with a spotlight on financial sustainability, workforce capability, quality and safety standards, and the integration of emerging technologies like AI.
This year’s agenda will help service providers and sector leaders' future-proof their operations through practical strategies that align with the latest policy directions. From navigating workforce shortages to managing financial risk and enhancing digital readiness, sessions will provide forward-thinking insights and real-world examples to support long-term sustainability.
Attendees will gain strategic insights into achieving financial sustainability under evolving funding models, practical approaches to workforce development and retention, and tools to embed quality, safety, and risk frameworks across their organisations. The forum will also explore how emerging technologies like AI can support service delivery, compliance, and operational efficiency. In addition, attendees will receive guidance on adapting to ongoing policy and regulatory changes and have the opportunity to benchmark against sector leaders and share best practices for long-term resilience.
Our Speakers
Senator the Hon Jenny McAllister
Minister for the NDIS
Parliament of Australia
Karim Amin
Chief Strategy Officer
United for Care
Louise Glanville
NDIS Quality and Safeguards Commissioner
NDIS Quality and Safeguards Commission
Dr Sam Donegan
Co-founder
Support Sorted
Mathew Cagney
Chief Executive Officer
ShiftCare
Melissa Dunn
Chief Quality and Practice Officer
GenU
Corinne Butler
Chief People Officer
Aruma
Nicola Ballenden
Executive Director Research, Advocacy & Policy Development
Mind Australia
Why Attend?
Gain valuable insights on adapting to regulatory ambiguity, ongoing reforms, and their implications for long-term planning, service continuity, and organisational resilience with:
Karim Amin, Chief Strategy Officer, United for Care
Donna Lockyer Clark, Chief Safeguarding & Quality Governance Officer, Life Without Barriers
Natasha Fyles, Chief Executive Officer, Somerville
Nicola Ballenden, Executive Director Research, Advocacy & Policy Development, Mind Australia
Jess Harper, Chief Executive Officer, Disability Intermediaries Australia
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Explore strategies to remain financially viable within NDIS price caps and better develop long-term financial resilience, with:
Peter Barney, Executive Officer, Valued Lives Foundation
Discover how to win talent among competition from aged care, and explore innovative ways to engage younger generations through purposeful, future-focused workforce initiatives, with
Simon Wright, Chief Executive Officer, Multicap
Leverage technology to improve service delivery, risk mitigation and participant outcomes in a cost-effective way, with:
Libby Callaway, Associate Professor, RAIL Research Centre
Toni Stewart, Chief Executive Officer, Focus Individualized Support Services
Learn practical, cost-effective strategies in risk management, clinical governance and safeguarding to support safer, high-quality outcomes, with:
Amelia Rowell, Group General Manager Practice Governance and Quality, CPL
Tim Baker, Chief Executive Officer, Enhanced Lifestyles
Jared Chapman, Chief Executive Officer, What Ability
Gain practical tools to support participant-led decision-making and amplify their voices in care planning and organisational feedback, with:
Julie Fisher, Disability advocate
Carolyn Campbell-McLean, Senior Support Specialist, Muscular Dystrophy NSW
Anneke Jurgens, General Manager Practice, Quality and Safeguards, Melba
Dariane McLean, Advisory Specialist, Inclusion Australia
Strengthen workforce retention by positioning it as a meaningful, long-term career and promote inclusive employment by integrating people with disabilities into the workforce, with:
Corinne Butler, Chief People Officer, Aruma
Angela Johnston, Chief People Officer, Achieve Australia
Helen Emmerson, Chief People Officer, Unisson Disability
YOU ASKED WE ANSWERED
In the past few months, we've crafted a program based on previous attendees' feedback, questions and market conversations. Stay ahead in the evolving sector, gain insights, share best practices, and learn from leading organisations.
Clear understanding of how NDIS reforms will impact businesses and service delivery, especially changes from Support Coordination to the Navigator model
🟢 We answered:
You’ll hear directly from government leaders about how the Navigator model and other reforms will affect planning, funding, and compliance. Sessions focus on preparing providers for these changes with practical insights.
➡️ Government Keynote: Evaluating projected expenditures, government efforts & reform initiatives
Day 1 | Time: 11:15
Greater focus on early intervention, and state government responsibilities in reform transition
🟢 We answered:
Our program includes expert-led discussions on the role of state governments in reform, ensuring early intervention and integrated care remain priorities.
➡️ Panel: Navigating regulatory ambiguity and its impact on service delivery
Day 1 | Time: 10:00
Inclusion of Case planning - it's not only about surviving (funding and housing) but also about thriving (building capability and community inclusion)
🟢 We answered:
This session will explore how providers can co-design tailored, culturally appropriate services focused on long-term goals like independence, employment, and participation, using tools that promote active engagement and align with evolving NDIS planning processes.
➡️ Designing personalised care pathways: From planning to outcomes
Day 2 | Time: 2:30
Sessions grounded in lived experiences and practical strategies for managing reforms, not just profitability
🟢 We answered:
People with lived experience are featured prominently, sharing insights on co-design, participant advocacy, and practical service improvements.
➡️ Keynote – Lived Experience
Day 1 | Time: 3:45
Panel: Building participant self-advocacy & decision-making capacity
Day 2 | Time: 1:50
Can we have more discussion on compliance, workforce issues, operational efficiency, and sustainability?
🟢 We answered:
Multiple sessions cover these topics, including panels on mitigating financial risks, breaking the price cap trap, managing risk in the dual provider market, and sessions on cost-effective quality & safety strategies and workforce retention and inclusion.
➡️ The role of providers in mitigating financial risks
Day 1 | Time: 12:25
Panel: Building participant self-advocacy & decision-making capacity
Day 2 | Time: 1:50
Hilton Sydney
Address: 488 George Street, Sydney, 2000
Meeting Room: Stateroom, Level 2
Parking:
Parking is available at Secure Parking located beneath Hilton Sydney (entry via 255 Pitt Street). For self-parking rates, please refer to the Secure Parking website. A valet service is available at a rate of $95.00 per 24-hour period per vehicle. Please note that the price is subject to change without prior notice.
Accommodation:
The Hilton is providing a 10% discount if you book accommodation with them please use this link - NDIS Providers Summit 2025